COVID has affected all of us, and is making planing in advance somewhat more challenging.. We hope our guarantee to you will make you feel confident booking a course with us. We have made our courses COVID Secure, following government guidance and industry best practice. Read on to find out more about the changes that we have made.
Our guarantee to you:
We are being as flexible as we can be. If your course is affected by changing COVID restrictions after your book we will offer you a gift voucher valid for 24 months. Be that restrictions affecting you (being asked to self isolate), your area (it being illegal or advised against for you to travel), our staff (being asked to self isolate) or our sites (travel to our sites being made illegal or advised against).
A little further clarity, although vaccination is completely a personal choice, if you’re asked to isolate because you’ve chosen not to get vaccinated in this instance we cannot offer you a gift voucher. Likewise when we talk about travel we are discussing the borders within Great Britain, if you’ve been red listed whist travelling overseas and are asked to self isolate on your return. This is a risk that is now well understood and accepted and we cannot take that risk on for you.
We are back up and running our courses, in a COVID secure manner so they do look a little different, but it is not affecting the experience– here is what to expect:
Changes we have made:
We are using tippy taps with a foot pedal for hand washing, so no surface cross-contamination can occur, whilst ensuring hand washing is with running water and soap or hand gel.
We are no longer passing things around the group for demonstration, but leaving them on a table and asking people to take turns to step in close and look. Again reducing the chance of surface transfer.
We are still asking people to respect social distancing requirements between our staff, regardless of the current government guidance. We are asking people to follow government guidance with regards to other customers, but also to respect their wishes if they would prefer to social distance.
At the start of each course, we provide you with a numbered tool bag and on overnight courses a personal water supply to top up your water bottle. The contents of the bag will either have been left fallow for three days or have been sanitised. The bottle will have been sanitised. The bag will only have been touched by an instructor with hands that have been sanitised or washed prior to this.
We have increased the size of our parachute shelters to a huge 8m by 10m (South Wales) and 10m diameter (South London) and have brought in more benches / logs to allow for social distancing.
Things we are asking you and our staff to do:
We are asking all clients to bring hand sanitiser for those ‘on the go’ moments.
We are asking all clients to socially distance from our staff, and follow government advice and customers preference regarding other people. If this is not adhered to, like all our rules, staff have the option to ask you to remove yourself from the course.
We are also reminding customers and staff of the current advice on symptoms. Asking them to follow the current government advice if they, a member of their household or bubble has symptoms, or if they have been contacted by the NHS track and trace systems, and advised to self isolate.
With COVID, like with all activities, we cannot guarantee safety, but we can take many sensible steps to ensure we are reducing the risk to our customers, our staff, and our families and friends as much as possible. Together we can still continue to provide incredible bushcraft experiences in a safe and enjoyable learning environment.
